Privacy Policy
This policy explains how VHS2DigitalConvert collects, uses and protects personal information when you visit our website or use our conversion services.
Last updated:
Who we are
VHS2DigitalConvert is the data controller for the personal information described in this policy. You can contact us at [email protected] or by post at 4 Keston Road, Birmingham, B44 9QD.
Information we collect
We may collect your name, email address, telephone number, the message or quote request you send us, delivery details, and order information. Payment card details are collected and processed securely by Stripe during checkout; we do not store your full card details.
How we use your information
We use your information to respond to enquiries, provide quotes, process and fulfil orders, return your media and digital files, communicate about your order, and meet our legal and accounting obligations.
Our legal basis
We process personal information where it is necessary to take steps at your request, perform a contract with you, comply with a legal obligation, or for our legitimate interests in operating and improving our service. Where consent is required, we will ask for it.
Sharing your information
We only share information with trusted providers where needed to operate our service, including Stripe for secure payments, delivery providers for returning orders, and website service providers. We do not sell your personal information.
Cookies and third-party services
Our website uses essential technology needed for it to work properly. The contact section includes an embedded Google Map, which may set cookies or collect information under Google's own privacy policy. Stripe may use cookies and similar technologies when you use its checkout service.
Keeping your information safe
We take reasonable technical and organisational measures to protect personal information. We keep information only for as long as needed for the purpose it was collected, including legal and accounting requirements.
Your rights
Depending on applicable law, you can ask for access to, correction of, deletion of, or restriction of your personal information, and you may object to certain processing. To make a request, email [email protected]. You can also complain to the Information Commissioner's Office if you are unhappy with how we handle your information.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.